Have you ever contacted a company or business through Facebook Messenger with customer service questions? Things like “If I get this service, how much does it cost and what’s included”. Or “Where is your office located”. Or “how can I return this product I bought but it was the wrong size?”
Social media is becoming a major customer service tool and big companies like Whole Foods Market, Dominos Pizza, 1-800-flowers and more are creating great customer service experiences while freeing up customer service reps by giving their Facebook Messenger a secret weapon: Chatbots.
Facebook now lets your followers have an automated conversation with you over Facebook messenger.
This means that your clients can immediately get info about directions, opening hours, services, book an appointment and more right over messenger without you needing to personally respond to each question. Messenger bots make this possible.
Plus, they’re super cool. Just take a look at some of the things a chat bot can do for your salon clients:
You can have a bot that immediately welcome chatters and answers basic questions, then hands the client over to you if they need more specific or personal help .
If you think that a chatbot would help streamline your customer service and online bookings, read on!
One of the best advantages to a chatbot is that it can answer common questions you get asked through email, Twitter, and Facebook, responding quickly without your help.
To take advantage of this, you need to gather up the info your clients often ask you most. Most likely you have this content readily available to you:
– What’s on the homepage of your website?
What are the most common things people want to do when looking at your website?
– What are the most common questions you get via email and messenger?
Go back through your most recent emails and Facebook messages to see what kind of questions they’re asking
Find out where you’ll be promoting your bot. On the homepage of your website and front and centre on your Facebook page are two great places. Other areas where you can do it are on your emails: “Chat with our Salon Joy virtual assistant on Facebook now”.
Put the link on the page and go! Find instructions for how to get the official “Send to messenger” button here: https://developers.facebook.com/docs/messenger-platform/plugin-reference/message-us or just link to your messenger page with a hyperlink.
Here are are few companies that help you make a chat bot without much or any technical knowledge. Some of them are as easy as drag and drop.
Try out our sample chatbot below for some ideas about what you can do with your own virtual assistant.
Click “Message us on Facebook” and choose “Salon Chatbot Demo” to get started!
Try asking some questions like “Do you offer balayage?” “What time are you open until on Saturday” and try booking an appointment too!
Want to offer immediate and exceptional customer service and free up time for you salon? A smart Facebook Messenger bot could be the right answer.